Who creates the referral number?

• A. It is created by Safelite and will always be 6 digits long.
• B. It is created by the insured and length can vary
• C. It is the same as the claim number
• D. It is only used for weather-related claims

Answer: (A)

The referral number is generated by Safelite’s system. When a referral is created, the system assigns a unique six-digit code to identify and track that referral across scheduling, records, and the service process. This number isn’t created by the insured, isn’t the same as a claim number, and isn’t restricted to weather-related claims, making the fixed six-digit format the standard way Safelite manages referrals.