Who creates the claim number?

• A. It is created by Safelite and has a fixed format.
• B. It is created by the insurance company and the format varies by insurer.
• C. It is the same as the referral number.
• D. It identifies the vehicle's VIN.

Answer: (B)

Claim numbers are created by the insurance company that handles the claim, and the format varies by insurer because each carrier uses its own tracking system. Safelite uses the claim number to reference the file, but does not generate it. It’s also not the referral number, and it doesn’t identify the vehicle VIN—the VIN is a separate vehicle identifier. So, the claim number is created by the insurance company and its format varies by insurer.