Which status would you select when waiting to be connected to an inbound caller?

• A. On queue
• B. Busy, IT
• C. Available
• D. Meal

Answer: (A)

When you're waiting to be connected to an inbound caller, your status should indicate you’re in the queue. This signals the system that you’re not currently available to take a call but are lined up to be connected as soon as the next caller arrives. Choosing this status ensures calls are routed to you in order and prevents misinterpretation as being free to take another call. Other states describe different conditions: Available means you’re ready to take a call now; Busy means you’re occupied; Meal means you’re on a break. So the queue status best matches the situation of waiting for the next inbound connection.