Which status is used for making outbound calls?

• A. Away
• B. Busy, Outbound
• C. Break
• D. Meeting

Answer: (B)

Status communicates your current activity to the system and your teammates. When you are actively dialing and making outbound calls, you should set the Busy, Outbound status. This clearly signals that you’re engaged in outbound calling and aren’t available for inbound calls, helping the call queue route appropriately and keeping your work metrics accurate. Other states like Away, Break, or Meeting indicate nonavailability for different reasons, but they don’t convey that you’re currently handling outbound dialing, which is why Busy, Outbound is the correct choice.