Which status is used as the general presence when you are ready to take calls?

• A. Busy, Outbound
• B. Away
• C. Meal
• D. Available

Answer: (D)

Presence status shows whether you’re ready to handle calls. When you’re ready to take calls, you set your status to Available. This signals the system that you’re online and ready to receive incoming calls, so the call routing can bring them to you. Other options indicate you’re not ready: Busy means you’re occupied, Outbound indicates you’re making calls, Away means you’re away from your desk, and Meal signals a meal break. So Available is the right choice because it explicitly communicates readiness to take calls.