Which status indicates you are waiting for or receiving an inbound call?

• A. Meal
• B. Away
• C. On queue
• D. Busy, Outbound

Answer: (C)

In a call-center system, your status reflects what kind of call activity you’re involved in. Waiting for or taking inbound calls is shown as being on queue, meaning you’re in line to receive the next incoming call or currently connected to one. The other options indicate different scenarios: meal means a break, away means you’re away from your desk, and busy outbound means you’re making outbound calls, not waiting for or handling inbound ones. So the status that best matches waiting for or receiving an inbound call is on queue.