Which section contains the number used to transfer the caller to the insurance company?

• A. Internal
• B. Claims
• C. QMS
• D. Glass FAQs

Answer: (B)

The transfer-to-insurance numbers are kept in the Claims section because this area is where all insurance-related processes live. The Claims team handles interactions with insurance companies, including providing the correct contact numbers, claim procedures, and any steps needed to coordinate a transfer. That makes it the natural place to look for the number you use to connect a caller with their insurer.

Other sections serve different purposes: Internal is for internal company contact points and processes, not insurer contacts; QMS covers quality management system procedures; Glass FAQs contains general questions about glass services. None of those are where insurer transfer numbers are typically stored. If you can’t find the number there, check with the Claims team or follow the insurer-specific transfer protocol in your system.