Which items are included in the verification list before continuing with a claim?

• A. Name, Year/Make/Model, Piece of Glass, and Shop Details
• B. Date of birth only
• C. Policy expiration date only
• D. Vehicle color and license plate

Answer: (A)

When verifying a claim, you want to confirm the exact person, vehicle, and service details before moving forward. The most complete and reliable verification list includes the customer’s name, the vehicle’s year, make, and model, the specific piece of glass to be replaced, and the shop details. This combination ensures you’re matching the right customer to the right vehicle and the correct glass part, and it pins down where the service will occur, which helps with scheduling, pricing, and communication.

Other options fall short because they don’t cover all the essentials. Just the date of birth doesn’t verify the vehicle or the glass or the service location. Relying on a policy expiration date isn’t about the claim itself. Vehicle color and license plate can help locate a vehicle but aren’t sufficient to confirm the exact glass type or the precise vehicle configuration, so they can lead to mismatches.