Which action is described for existing claim lookup in the system?

• A. Use the Find button
• B. Enter the policy number by itself
• C. Use the VIN only
• D. Check the claim reference code

Answer: (A)

To locate an existing claim in the system, you perform a search using the Find function. The Find button triggers the lookup and lets you search by multiple criteria (such as claim number, policy number, customer details, etc.) and then select the correct claim from the results. Entering only the policy number or only the VIN may not uniquely identify a claim, and checking the claim reference code is something you do after you’ve located and opened the claim, not the initial lookup action.