Where should a CSR look up reimbursement procedures?

• A. Glass FAQs
• B. ITAC guidelines
• C. Sunroof guidelines
• D. Motorhome policy

Answer: (A)

Reimbursement procedures are documented in the Glass FAQs. These procedures pertain specifically to glass-related work, including how customers are reimbursed, what steps to follow, and what paperwork is needed. The other sources cover different areas: ITAC guidelines focus on installation standards and technician procedures, Sunroof guidelines address sunroof-related processes, and the motorhome policy covers policies for motorhome customers. So for accurate, up-to-date reimbursement steps, the Glass FAQs is the place to look.