What is the Void Cancel Code used for?

• A. If insured wants to continue with us but will call us back.
• B. To cancel a claim immediately.
• C. To extend the policy term.
• D. To transfer the claim to another agent.

Answer: (A)

The idea behind a Void Cancel Code is to pause a cancellation when the customer still intends to proceed but needs to call back later. It signals that the cancellation should be voided and the claim remains open, so a follow-up can be scheduled instead of closing the file. This helps preserve the sale and keeps the opportunity alive for when the insured reaches back.

This isn’t about canceling a claim immediately, extending a policy term, or transferring the claim to another agent, so those options don’t fit the purpose of this code.