What is the purpose of the SV2 checkbox according to Safelite procedures?

• A. It sets the vehicle service category
• B. Determines if we need to read F&B. Avoids double bookings. Avoids doubler ordering
• C. It adjusts the insurance deductible
• D. It initiates a follow-up survey

Answer: (B)

SV2 is used to control a workflow step that checks F&B data before proceeding with the order. When this box is checked, the system reads F&B to verify there isn’t an existing booking for the same appointment and to ensure we aren’t placing a duplicate order. This helps prevent two common issues: double bookings and doubler ordering, which can disrupt schedules and waste parts or labor. It isn’t about changing the service category, adjusting the insurance deductible, or starting a follow-up survey, so those actions aren’t connected to this checkbox.