What is a Referral Number?

• A. Created by Safelite and will always be 6 digits long.
• B. Created by the insured and can be any length.
• C. Generated by the police report.
• D. The same as the claim number.

Answer: (D)

A Referral Number serves as the identifier for an insurance repair file and is the same as the claim number. In practice, when a customer is referred for auto glass repair, the insurer assigns a claim number to that file, and that same number is used to track all steps of the process—authorization, scheduling, estimates, and payment. This unified identifier keeps everyone on the same page, linking the referral, the repair order, and the insurance claim together. It isn’t created by Safelite, and its length can vary depending on the insurer’s system. It isn’t generated by a police report, and it isn’t a separate number from the claim number—the referral is simply another way of referencing that same claim.