What does an inspection represent in the process?

• A. A hold on claim until the insurance company gives authorization to continue
• B. A payment pending
• C. A request for photos
• D. A review of customer history

Answer: (A)

An inspection is a checkpoint that pauses the claim until the insurer reviews the damage, confirms coverage, and authorizes the next steps. This ensures the work and estimated costs align with the policy before any repair work begins. Payment pending comes after authorization, and while photos or reviewing customer history may occur during the process, they don’t define what the inspection represents.