What do you hear before a call starts?

• A. Ring
• B. Beep
• C. Silence
• D. Whisper

Answer: (D)

The key idea here is the pre-call cue used in many call-center setups. A brief Whisper is a short audio message that only the agent hears before the customer is connected. It’s used to give the agent context, instructions, or notes about the upcoming call without the customer hearing it, helping them prepare and handle the interaction more smoothly. The other sounds aren’t about pre-call guidance: Ring signals the call is trying to connect, a Beep is a tone used for prompts in the workflow, and Silence means no audio, which isn’t a designed pre-call cue.