On SV2, which action should be taken to trigger the email to insured and shop?

• A. Finish button
• B. Restart button
• C. Pause button
• D. Mute button

Answer: (A)

Finishing the task in SV2 is what triggers the email to both the insured and the shop. When you complete the workflow, the system automatically sends notifications to keep everyone informed about the referral status and any next steps. This makes finishing the action the correct choice because it directly initiates those communications.

Restarting would typically reset the process rather than send the required email. Pausing temporarily halts progress but doesn’t dispatch notifications. Muting suppresses notifications, so no email would go out.