O&A stands for which term in the referral process?

• A. Offer and Agreement
• B. Offer and Acceptance
• C. Acceptance and Offer
• D. Acceptance and Agreement

Answer: (B)

O&A is about how a referral arrangement becomes binding: an offer is made, and it is accepted. The two steps needed to form a contract are the proposal (offer) and the wearer of the terms (acceptance) when the other party agrees to them. Acceptance completes the agreement to proceed under those terms, which is why the standard pairing is Offer and Acceptance. The other options mix in Agreement or swap the terms, but they don’t reflect the terms represented by the acronym.