O&A is required for which type of shops?

• A. Non-Affiliate Shops
• B. Affiliate Shops
• C. Both
• D. None of the above

Answer: (A)

O&A is required for non-affiliate shops because these shops aren’t part of the established network and haven’t undergone the same onboarding and ongoing quality checks. The O&A process helps verify that the shop can perform the needed work to Safelite standards, confirms what services and parts are available, and aligns pricing, turnaround times, and service expectations with the customer. This extra step protects the customer from miscommunication and ensures consistent quality, since affiliate shops have already been vetted and are covered by the network’s guidelines. So, non-affiliate shops need O&A to establish trust, feasibility, and clear expectations before moving forward.