ITAC is also known as what in common terminology?

• A. High deductible scripting
• B. Cash quote expediter
• C. Insurance grant
• D. Claim settlement

Answer: (A)

In common terminology used in Safelite CSR practices, ITAC refers to the scripted approach used when talking with customers who have high deductibles. The idea is to follow a predefined script that clearly and consistently explains options, costs, and next steps so the customer understands what they’ll pay out of pocket versus what the insurance covers. This helps ensure accurate information is conveyed and the conversation stays aligned with the deductible amount the customer is responsible for.

The other terms don’t capture this communication approach. A cash quote expediter is about speeding up quotes, which isn’t about how you talk to the customer regarding deductible details. Insurance grant and claim settlement refer to funding sources or the final resolution of a claim, not the scripted dialogue used to discuss high-deductible scenarios. So the term that best matches ITAC in this context is the high deductible scripting approach.