If the insured has a shop in mind, what do we press and do we still read Features and Benefits?

• A. Preference. Yes read Features and Benefits
• B. Proceed without reading Features and Benefits
• C. Skip and do not read any
• D. Decline to read anything

Answer: (A)

When a customer has a shop in mind, you should record that preference (press Preference) so their chosen shop is noted. At the same time, you still read the Features and Benefits. This step is essential because it communicates exactly what the plan covers, what benefits are included, and any limits or warranties that apply to the repair or replacement. Even with a preferred shop, customers need to understand the terms—such as workmanship warranties, material options, and any exclusions—so they can make an informed decision and what they’re getting aligns with their expectations. Reading the Features and Benefits keeps the conversation transparent, confirms the customer’s understanding, and helps prevent surprises or misunderstandings later.