Deductible information may be shared only under which condition?

• A. Always
• B. Never
• C. Only with supervisor
• D. When Scripted

Answer: (D)

Sharing deductible information only when the approved script directs you to do so keeps conversations consistent, accurate, and compliant with privacy and policy rules. The deductible is sensitive financial information, and providing it outside the scripted language risks misstatements or unintended disclosures. The script supplies exact language, required disclosures, and any necessary disclaimers, ensuring customers get reliable, standard information and agents stay within policy. If a customer asks for details beyond what the script covers, follow the established escalation or policy guidance rather than improvising.