Before continuing onto the claim, what should you verify?

• A. Name, Year/Make/Model, Piece of Glass, and Shop Details
• B. Name and address only
• C. Policy number and expiration date
• D. Vehicle color and license plate

Answer: (A)

The main thing being tested is making sure you verify the right person and the right repair details before moving forward. Confirming the customer’s name, the vehicle’s year, make, and model, the exact piece of glass to replace, and the shop details sets up the claim with accuracy at the outset. The name confirms who you’re helping, preventing mix-ups with other vehicles or accounts. The year, make, and model ensure the correct glass is identified and compatible with the vehicle. Verifying the exact piece of glass prevents you from ordering or installing the wrong pane, and confirming the shop details ensures the right location is scheduled and the correct inventory and technician are aligned with the job. These checks minimize errors, delays, and insurance or billing issues.

Other options don’t provide the full, necessary verification. Name and address alone miss key vehicle and glass specifics. Policy number and expiration date relate to coverage but don’t confirm the specific claim components you need to proceed. Vehicle color and license plate don’t uniquely identify the vehicle or guarantee you’ve matched the correct glass.